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Responsible Gambling at M2WIN: Limits, Breaks and Self-Exclusion

M2WIN is for adults aged 18 and over who gamble for entertainment. You can set deposit limits, take a cooling-off break or self-exclude at any time, and free, confidential help is available in Malaysia 24 hours a day.

18+ only

You must be at least 18 to open an account. We may ask for proof of age at any time, and accounts opened by minors are closed with any deposits returned.

Keep gambling fun

  • Decide a budget before you start and treat it as the cost of entertainment.
  • Never gamble with money meant for rent, bills, food or debt repayments.
  • Do not chase losses. Raising stakes to win back money is the most common way a bad night becomes a bad month.
  • Set a time limit as well as a money limit, and take regular breaks.
  • Avoid gambling when you are stressed, upset or have been drinking.

Set your limits

You can ask for any of these from your account settings or through live chat.

  • Deposit limit: a daily, weekly or monthly cap. Lowering a limit takes effect straight away; raising it only takes effect after a waiting period.
  • Session reminder: a message after a set amount of playing time.

Take a break or self-exclude

  • Cooling-off: block your account for a short period, such as 24 hours, 7 days or 30 days.
  • Self-exclusion: close your account for six months or longer. During this time you cannot log in or reopen it, and we stop sending you promotions.

If you choose self-exclusion, we recommend also blocking gambling sites on your phone and asking your bank whether it can block gambling payments.

Warning signs

  • Spending more time or money than you planned, more and more often.
  • Borrowing money, or selling things, to gamble.
  • Hiding how much you gamble from family or friends.
  • Feeling anxious, irritable or low when you are not gambling.
  • Gambling to escape problems or to win back losses.

If any of these sound familiar, take a break now and talk to someone.

Where to get help in Malaysia

  • Talian HEAL 15555 (Ministry of Health mental health line): call 15555.
  • Befrienders KL: 03-7627 2929, 24 hours, confidential emotional support.
  • Talian Kasih: 15999 or WhatsApp 019-261 5999, 24 hours.

Numbers checked in October 2026; see the Malaysian Mental Health Association help list for updates. In an emergency, call 999.

Protecting children

Keep your login details private, log out on shared devices and use parental controls to block gambling sites on devices children use.

Responsible gambling FAQ

How do I set a deposit limit?

Open the responsible gaming section of your account or ask support by live chat to set a daily, weekly or monthly deposit limit. Lower limits apply immediately; requests to raise a limit take effect only after a waiting period.

Can I undo a self-exclusion early?

No. Self-exclusion is designed to be firm, so the account stays closed for the full period you chose. If you only need a short pause, choose a cooling-off period instead.

Will I still receive promotions during a break?

No. Accounts on a cooling-off break or in self-exclusion are removed from promotional messages for the whole period.

Where can I talk to someone confidentially?

Befrienders KL (03-7627 2929) and Talian HEAL 15555 offer free, confidential support. Talian Kasih (15999) also runs 24 hours. You do not need to give your name.